Evaluating treatment process redesign by applying the EFQM Excellence Model
نویسندگان
چکیده
منابع مشابه
Evaluating treatment process redesign by applying the EFQM Excellence Model.
OBJECTIVE To evaluate a treatment process redesign programme implementing evidence-based treatment as part of a total quality management in a Dutch addiction treatment centre. METHOD Quality management was monitored over a period of more than 10 years in an addiction treatment centre with 550 professionals. Changes are evaluated, comparing the scores on the nine criteria of the European Found...
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The European Foundation for Quality Management (EFQM) excellence model has appeared to make in driving ‘new’ measurement practices especially in the use of ‘soft’ measures. Although the EFQM excellence model is so beneficial, its measures are in linguistic-vague forms expressed in linguistic parameters, implying so many doubts. Owning to this vagueness frequently represented in the EFQM Model c...
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One way to meet the challenges in creating a high performance organization in health care is the approach of the European Foundation for Quality Management (EFQM). The Foundation is in the tradition of the American Malcolm Baldrige Award and was initiated by the European Commission and 14 European multi-national organizations in 1988. The essence of the approach is the EFQM Model, which can be ...
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ژورنال
عنوان ژورنال: International Journal for Quality in Health Care
سال: 2006
ISSN: 1464-3677,1353-4505
DOI: 10.1093/intqhc/mzl033